SALES TERMS

 

These Terms establish an agreement with you, and you agree to be bound by these Terms upon the earlier of ordering, paying for, or receiving any product that we sell or distribute, or clicking any “accept” or “agree” option accompanying these Terms.

 

1.         Introduction. These Sales Terms (“Terms”) constitute an agreement between you and Nature Generation, Inc. (“our,” “us,” or “we”) with respect to all products and services that we sell, distribute, or otherwise provide (collectively, our “Products”). As detailed in Section 11, our Products are not intended to diagnose, treat, cure, or prevent any disease. The capitalized terms used in these Terms will have the meanings given to them in the Terms of Use unless otherwise defined in these Terms.

 

2.         Terms of Use. These Terms are part of our Terms of Use. By agreeing to these Terms, you agree to our Terms of Use. You acknowledge that you have read and fully understand our Terms of Use, which include a mandatory arbitration provision and a waiver of the right to a jury trial.

 

3.         Order Terms. These Terms incorporate the pricing, subscription, ordering, shipping, FAQs, and other terms and conditions provided on any webpage, online store, order confirmation, email, Product label, package label or insert, or other document that we display or provide in connection with the Products (collectively, the “Order Terms”).

 

4.         Prices, Shipping and Taxes. The prices for the Products are provided in the Order Terms. We may change the prices from time to time. In addition to the prices, you will pay: (a) the costs of shipping the applicable Product to your delivery location, except as expressly provided otherwise in the applicable Order Terms; and (b) any taxes (other than taxes due on our income), duties, and import/export charges owed to any taxation or governmental entity based on our sale or delivery of any Product to you.

 

5.         Subscriptions.

 

5.1       Subscription Purchases. We may allow you to purchase Products under a subscription (“Subscription Purchase”), as indicated in the applicable Order Terms. If so, the Order Terms will indicate that such Products will be automatically shipped to you at the specified frequency (e.g., once per month) on a repeating order basis (each, a “Repeating Order”). With respect to each Repeating Order, you authorize us to automatically charge your Financial Account (defined in Section 6) on the recharge date based on the specified frequency (“Recharge Date”) until you change the subscription in accordance with Section 5.3 or until we terminate the subscription, whichever occurs first. By way of a non-limiting example, if the frequency is monthly and your Subscription Purchase occurred on the nineteenth day of a month, we may charge your Financial Account on or after the nineteenth day of each following month for each Repeating Order.

 

5.2       Subscription Changes – Skip, Pause or Cancel. In accordance with Section 5.3, you may make any of the following changes to the subscription of any Subscription Purchase:

 

(a)        skip an upcoming Repeating Order while continuing with the immediately following Repeating Orders;

 

(b)       pause (i.e., suspend) all future Repeating Orders, subject to any pause limit provided in the Order Terms; or

 

(c)        cancel all Repeating Orders of the subscription of any Subscription Purchase.

 

5.3       Steps to Change Subscriptions. To make any of the changes described in Section 5.2, you must complete one of the following steps (a) and (b), each of which will take effect as described in this Section below:

 

(a)       Settings Step

 

(i)        Method. Access our website at https://www.naturegeneration.com (“Website”), login to your online shopping account at our Website (“Shopping Account”), and use our subscription settings to skip, pause (i.e., suspend), or cancel the relevant subscription. If you pause a subscription using such subscription settings, you may later use such settings to reactivate the subscription.

 

(ii)       Effectiveness. If you make a subscription change via these settings in less than twenty-four (24) hours before the next Recharge Date, we may deem such change ineffective to such Recharge Date. If so, such change will take effect as of the second Recharge Date following such change.  

 

(b)       Message Step

 

(i)        Method. Use our contact page to send us a message that clearly describes your change, identifying the relevant subscription to be changed, together with your name, the purchase order number, and the purchase date.

 

(ii)       Effectiveness. If you make a subscription change via a message in less than two (2) business days before the next Recharge Date, we may deem such change ineffective to such Recharge Date. If so, such change will take effect as of the second Recharge Date following such change.

 

5.4       Our Termination of Subscriptions. We will have the right to terminate the subscription of any Subscription Purchase at any time and for any reason. In the event that (a) we terminate any such subscription for a reason other than your breach of these Terms or your breach of any other provisions of the Terms of Use, (b) we charge (or have charged) your Financial Account for the price of any Products under such subscription, and (c) we have not yet shipped such Products to you, we will either ship such Products to you or refund such price to you, subject to Section 9.

 

5.5       Price Change for Subscribed Products. At any time, we may send an email to the email address that you enter in your Shopping Account (“Registered Email Address”), notifying you of an upcoming price change for any Product relating to any Subscription Purchase. To avoid charges to your Financial Account in the amount of the changed price, you may cancel the subscription of the Subscription Purchase in accordance with the cancellation steps described in Section 5.3. You understand that, due to the timing of your cancellation, your cancellation may be ineffective to any Recharge Date, as described in Section 5.3. In such event, on such Recharge Date, we may charge your Financial Account according to the changed price for such Product and ship such Product to you, and you will have no right to any refund or return due to the changed price.

 

5.6.      Authorization for Automatic Recurring Payment. You hereby authorize us to: (a) automatically charge your Financial Account for the amounts owed by you in accordance with the applicable Order Terms; and (b) automatically withdraw such amounts by initiating debit entries to the Financial Account. You will maintain the availability of funds within the Financial Account for the full payment of such amounts. You certify that you are an authorized holder and user of the Financial Account. With respect to any Repeating Orders, you may cancel this authorization in accordance with Section 5.3, but you will not cancel this authorization with respect to any charges that we are allowed to perform in accordance with Section 5.3 after you make any of your subscription changes. If you owe any amounts to us as of the date of any cancellation permitted under this Section, your authorization under this Section will remain in effect until we receive such amounts.

 

6.         Payment. You will pay us in the amount of the charges (including prices, shipping charges, and taxes) set forth in the applicable Order Terms. We may accept payment electronically via your credit card, debit card, or other financial accounts as specified in the applicable Order Terms (collectively, your “Financial Accounts”). Our payment processors may have their own terms and conditions. You will review and abide by any such terms and conditions. If your payment transaction is not successful, we may decline your purchase order. Depending on the type of Financial Account that you use, additional charges may be issued by your bank or financial account provider. We have no control over this. The additional charges will be your sole responsibility.

 

7.         United States Dollars. All prices and monetary values in these Terms will be in United States Dollars and will be paid in United States Dollars without deduction for currency exchange variation, tax collection, or other charges.

 

8.         Risk of Loss, Theft and Damage. At all times after our courier’s delivery of any Product to the delivery address that you specify in the applicable Order Terms, you will be responsible for the entire risk of loss of, theft of, and damage to such Product.

 

9.         Return and Refund Policy.

 

9.1       General[BR1] [RS2] . EXCEPT FOR THE LIMITED REFUND RIGHT DESCRIBED IN SECTION 5.4 OR IN THIS SECTION 9, YOU WILL HAVE NO RIGHT, FOR ANY REASON, TO CANCEL ANY PRODUCT ORDER, RETURN ANY PRODUCT TO US, OR RECEIVE ANY REFUND OF ANY PAYMENT. If any ordered Product arrives damaged, please notify us immediately at support@naturegeneration.com with your purchase order number and a photo of the Product’s condition. Although we have no obligation to provide you with a Product replacement or refund, we may provide a resolution that is satisfactory to you.

 

9.2[BR3] [BR4] [BR5] [RS6]    Consumable Products. With respect to our consumable Products, you will have a right to receive one-time refund. Such refund right will be limited to the very first consumable Product unit that you purchase from us. To qualify for such refund, within thirty (30) days after the date of purchase, you must use our contact page to send us a refund request that explains your dissatisfaction with such Product unit and provides your name, the purchase order number, and the date of purchase. You will not be required to return such Product unit to us. After we are able to confirm that the information you provided matches the records provided in the relevant Order Terms, we will issue such refund to the Financial Account used to purchase such Product unit. For purposes of clarity, the refund right under this Section will only apply to the very first consumable Product unit that you purchase from us.  

 

9.3       Other Products. With respect to any non-consumable Products, you will have the right to return to us, any unit of such Products that is in a new, unused condition by completing the following steps: (a) within thirty (30) days after the date of purchase, using our contact page to send us a return notice that explains your dissatisfaction with such Product unit and provides your name, the purchase order number, and the date of purchase; (b) receiving our reply to your Registered Email Address, specifying our return address and procedures, which we will provide after we are able to confirm that such information matches the records provided in the relevant Order Terms; and (c) within seven (7) days after receiving our reply, shipping such Product unit to such return address at your expense. If you properly perform such steps, after we receive the returned Product unit, we will issue a refund to the Financial Account used to purchase such Product unit.

 

9.4       No Refund for Shipping Costs or Transactional Fees. Any refund that we issue to you under this Section 9 will only be in the amount of the relevant Product unit’s price and any collected taxes that we have not paid to, and are not due to, the applicable tax authority. You will have no right to any refund for any shipping costs, nor any transactional fees charged by your bank or financial account provider. [BR7] [BR8] [RS9] 

 

10.       Customer Service. For customer service regarding your order for Products, you may contact us through our contact page.

 

11.       FDA and Health Disclaimer. No statements on our Website or in our Order Terms have been evaluated by the U.S. Food and Drug Administration. YOU UNDERSTAND THAT OUR CONSUMABLE PRODUCTS ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE.

 

12.       Registered Email Address. It will be your responsibility to keep your Registered Email Address current and functional. If your Registered Email Address is outdated or nonfunctional, we will not be responsible for you not receiving our notices of any price change or other information.

 

13.       Miscellaneous. These Terms are incorporated into the Terms of Use, all of which will be binding upon you with respect to all Products that you order from us. Without limiting the foregoing, you agree to, and will be bound by, the provisions of the Terms of Use that relate to waiver of warranties, assumption of risk, limitation of liability, arbitration, and waiver of a right to trial by jury, among the other provisions of the Terms of Use.

 

End of Sales Terms v6.16.2026